Service as a Commodity - SaaC
Dennis has done some great coalface work with a grown up mashup of Blinksale/Freshbooks + Basecamp. I know how time consuming and tricky doing these things is for the first time, so hats of to D for leading the way for the rest of us. I won't cover the specifics as D does this justice himself, what I want to riff on is the service cost issues that D brings to the table both in this post and in a later post SaaS pricing and integration .